Careers

Experience: 2 - 4 Years

Education: Any.

Job Description

• He should have at least 6 months of call center experience.
• Basic MS Office skills are required.
• Knowledge of a scheduling software such as IEX, Blue Pumpkin or Aspect is an advantage.
• The candidate must have knowledge on WFM Tool, ACD Reporting.
• Automatic call recording and monitoring system, Experience in either IEX/ BluePumpkin/ Aspect is a must, experience in long term forecasting and capacity planning.
• Minimum one year experience in call centre.

Desired Candidate Profile

• The candidate should be able to create annual volume and staffing forecasts.
• Optimization on seat allocation to programs and maintain updated floor plan at all times.
• Accurately predict shrinkages and incorporate the same into the staff plan.
• Ensure Accuracy of forecasts and track deviations.
• Ensure that ramp plan is executed as per timelines.
• Track progress from staffing, seat allocation, logistics and change management perspective and highlight any deviations.
• Knowledge on MS Office is preferable.
• Knowledge on any of the WFM tools is prefered - IEX, Aspect , Blue Pumpkin, Symposium, Avaya.
• Experience in call centre preferred.

Email Address: careers@futuresoftindia.com, jobs@futuresoftindia.com

Telephone: 91-11-42228888,41609666