What & Why of Chatbots?

A Chatbots is a computer program that mirrors human conversations in its natural format including text using artificial intelligence techniques such as deep learning, natural language processing, and machine learning algorithms. Bots have a unique feature is that they learn from the previous interactions and become intelligent and astute over the time.

FutureSoft can design chatbots that are integrated with enterprise systems – SAP, SFDC, MS Dynamics, web portals etc.

Chatbots can be as secure as required by business. Login, Access keys, inheritance through Active Directory integration etc. can make them highly secure just like any other corporate solution.

Advantages of using Chatbots


Chatbots are a 24x7 resource that can be effective in,
  • Accelerating the Sales Funnel by qualification of leads,
  • Real time decision support to enable Sales
  • Directing users to relevant section on corporate portal/ mobile apps.
  • Finding right training,
  • Installation guides, and
  • Resolving issues etc.
Ceiling Calculator. It used a simple wizard to determine user requirements for ceiling tiles and estimate quantity /costs.
The wizard steps included,
  • Choice of Look – Coffered, Patterned, Textured, wood etc.
  • Color options- White, Chrome, Lacquered steel etc.
  • Tile Size options
  • Selection of exact SKU
  • Capture ceiling area
  • Compute quantity and approx. cost
  • Forward request to next level.
Chatbots are not text only but actually can be media rich with,
  • Product images,
  • Technical Drawings,
  • Videos

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